Refunds & Returns

Overview

You may request a return or refund within 30 days of receiving your package, subject to the conditions below. After this period, please contact our customer support team, and we will do our best to help resolve your concerns.

To qualify for a return, your watch must be unused and in the same condition as received. We recommend recording an unboxing video to help document any damage, defects, or delivery issues.

Refund Eligibility

• AAA and Superclone watches: Items must be returned to our warehouse by courier for inspection before a refund can be processed.
• A-grade watches: Refunds are available only for defective items. Minor differences in finish and feel compared with the authentic model are expected and do not qualify as defects.
• Watch boxes: Branded watch boxes purchased separately are non-refundable unless damaged or defective.

Once we receive and inspect your return, we will email you to confirm receipt and let you know whether your refund has been approved.

Clearance Sale Items

Items purchased in a clearance sale are not eligible for refunds.

Exchanges

Watches that arrive damaged or defective are eligible for replacement. Please contact our customer support team to report the issue and arrange an exchange.

Returning Your Item

Please contact customer support before sending your return. Our team will provide the return address and shipping instructions.

You are responsible for return shipping costs, and shipping charges are non-refundable. If we pay the return shipping cost on your behalf, that amount will be deducted from your refund.

For exchanges, you do not need to return the watch box. This helps reduce shipping costs.

For higher-value returns, including Superclone watches, we recommend using a tracked courier service and considering shipping insurance.

Need Help?

For assistance with a return, refund, or exchange, please contact us.