Shipping Policy

All orders are shipped directly from our Hong Kong warehouse. Please ensure your shipping address and contact details are complete and accurate before placing your order. We do not cover reshipment costs resulting from an incorrect address.

If you need to change your delivery address after dispatch, please contact the carrier (DHL, EMS, USPS, or FedEx) to check whether an update is possible.

Shipping Costs

Shipping charges are calculated at checkout based on your destination and the selected carrier.

Processing and Delivery Times

• Order processing: 3–6 business days.
• Estimated delivery after dispatch: 5–20 business days.

Processing times may be longer for certain items or during periods of high order volume. Delivery estimates are not guaranteed and may be affected by carrier schedules, peak shipping periods, or customs clearance.

Tracking Your Order

Once your order has been dispatched, we will send your tracking number by email and SMS. Please allow up to five days for tracking updates to appear on the carrier’s website.

Customs and Import Fees

Customers are responsible for any customs duties, import taxes, or related fees charged by the destination country. Customs clearance may cause additional delays in some locations.

Lost or Seized Packages

If your package is lost in transit or seized by customs, we will cover the cost of reshipment. For customs seizures, proof of seizure is required before a replacement can be sent.

This reshipment coverage does not apply to delivery issues caused by an incorrect shipping address provided at checkout.